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Terms and Conditions

Orders are only accepted under the terms and conditions set out below.

Orders are only accepted and valid for delivery to UK mainland addresses at present... for all other countries/zones please contact us for a quotation before placing your order. Thank you.

Orders are normally dispatched by recorded First Class Royal Mail within 3 - 5 working days from receipt of payment (allow additional 1 - 3 days delivery), but all products and services are subject to availability and may be withdrawn at any time, including after you have placed your order.  If there is a problem with availability, you will be notified of a dispatch date, or at your option, the relevant monies refunded or credited.

This website is kept up to date as far as reasonably possible but if any product becomes unavailable for any reason after you have placed your order, the limit of our liability will be to refund any monies paid.

We reserve the right to change the formulations of any product at any time.  If we are aware that this has occurred after you have placed your order, we will inform you of such change, giving you the option of accepting the new formulation or receiving a refund if any monies have been paid.

The placement of any order is an acknowledgement by you the purchaser to have knowledge of the products purchased, the ingredients therein and how the products should be used.  We cannot be held liable for their miss-use.  Although we make efforts to ensure that our formulations are free from as many known allergens as possible, all products purchased are entirely at your own risk.

The ingredients of all our products are published on this website to enable you to check if anything might give you an adverse reaction.

If you believe you might have sensitive skin, or if you have ever reacted to anything applied to your skin, have persistent or unusual eczema or psoriasis, have been diagnosed by your GP, dermatologist or other professional as having allergic contact dermatitis, it is your responsibility to carry out a patch test to determine if our products are compatible with your skin.

Leaf House Botanics will on request supply small samples of any of our products so that you can carry out your own patch test.  There is no charge for this service.

Furthermore, if you have questions you would like answered, please contact us by email or phone on 01284 735388 and we will do our best to help.  We specialise in bespoke skin products and will do our utmost to provide you with something you can use.  There may be a charge for this service, but any costs will always be discussed with you in advance.

Leaf House Botanics is a Partnership and is a trading name of Richard Hayes and Veronica Hayes whose address for service is Leaf House, Rede Road, Whepstead, Bury St Edmunds, Suffolk IP29 4SS.

We use natural ingredients and because of the nature of hand produced skincare products, there may be slight variations in colour or smell from batch to batch, and /or slight sediment may occur in some products.  This is not a manufacturing defect.

We aim to offer total satisfaction and will be happy to replace any faulty goods.  Please return them within 7 days from the day they are received and we will, at your option, refund their full cost, including postage costs or send a replacement.  This is in addition to your statutory rights.  In the unlikely even that your goods are damaged in transit, please contact us within 48 hours of receipt.  In the event of non-receipt of your goods, please wait 15 days from confirmation of your order prior to contacting us.

Goods for the United Kingdom will be dispatched via recorded delivery. £3.50 will added to your order to cover postage and packing.  Please contact us for International orders.